Our customer service team hours of service are Monday to Friday from 10 AM to 10 PM EST (including holidays). Weekends 10 AM to 6:30 PM.

To reach our team, please visit the Contact Page.

We're experiencing rapid growth and expanding our team. We aim to respond to all inquiries within 24 hours. Most messages are answered much sooner. Thank you for your patience and understanding.

To help us assist you faster, include:

• Your order number
• A short description of the issue
• Photos or videos if applicable
• For any general question please make sure to leave the correct email address

The clear the message, the quicker we can resolve it.

Yes, support doesn't end at checkout. Whether it's usage questions, troubleshooting, or order concerns, we're here to help you get the most of your REINN products.

Most tools rely on effort. REINN focuses on removing it.

Instead of forcing grime off surfaces, our products are designed to break it down first, so cleaning feels lighter, faster, and more consistent.

They’re built for more than surface-level results.

Whether it’s high-temperature steam or powered rotation, REINN products work into buildup, not just over it, helping you achieve a clean that actually feels complete.

Yes, and that’s one of the biggest advantages.

Our tools are designed to move with you through your home: bathrooms, kitchens, floors, grout, fixtures, without needing to switch between multiple products.

In many cases, no.

Our steam cleaner uses high heat to break down dirt and bacteria, reducing or eliminating the need for harsh chemicals. For tougher jobs, you can still pair it with your preferred solution if needed.

REINN tools are designed for controlled, consistent use.

We always recommend starting gently and testing on a small area—but overall, they’re built to clean effectively without unnecessary force or damage.

With proper use and care, our tools are built for long-term, consistent performance.

Most customers use them regularly without decline in effectiveness, as they’re designed to handle repeated cleaning without relying on wear-heavy effort.

Some components like brush heads may naturally wear over time depending on usage.

They’re designed to be easy to replace, so your product continues to perform at its best without needing to be fully replaced.

Yes,

our electric scrubbers are designed to support full cleaning sessions without interruption, so you can move through your routine without stopping or recharging mid-task.

No noticeable drop when used properly.

Because REINN tools rely on mechanical power and controlled design, not manual force, they maintain their effectiveness far longer than traditional tools.

The motor is built to handle repeated use across multiple surfaces without strain.

It’s designed for real cleaning conditions: not light, occasional use.

The internal system is built for consistent heat output and repeated cycles, allowing it to maintain cleaning power across long-term use.

Yes.

They’re made for regular, everyday cleaning, not just occasional deep cleans, so you can stay on top of your space without worrying about wear.

Yes.

They’re made for regular, everyday cleaning, not just occasional deep cleans—so you can stay on top of your space without worrying about wear.

At the moment, we ship within Canada only.

We’re focused on delivering a reliable, consistent experience locally before expanding further.

Orders are typically processed within 1–3 business days, with delivery taking 3–7 days depending on your location.

You’ll receive tracking as soon as your order is on the way.

We’re here to help.

If there’s an issue with your order, simply reach out and we’ll work with you to resolve it quickly and fairly.

We offer free shipping on select promotions and products.

Any applicable shipping costs will always be clearly shown at checkout, no surprises.

If your order hasn’t been processed yet, we may be able to update it.

Contact us as soon as possible and we’ll do our best to help.

Please double-check your details before placing your order.

If an incorrect address is provided, it may cause delays or failed delivery. If you notice an error, contact us immediately.

That’s the entire point.

Customers often notice the biggest difference not just in results but in how cleaning feels. Less strain, less repetition, more control.

Yes.

REINN tools are designed to reduce the need for bending, pressing, and repetitive motion, helping make cleaning feel more manageable and less physically demanding.

If your current tools still require effort, repetition, or multiple steps, this is where REINN stands out.

It’s not about having more tools. It’s about having ones that actually handle the work for you.

No.

The tool is designed to handle the effort for you. You're guiding it, not forcing it, which makes a noticeable difference over time.

Yes.

Because you’re not applying constant pressure or strain, it feels more manageable—even when cleaning multiple areas at once.