REINN Return & Refund Policy

At REINN, we are committed to providing products that work as they should. If something isn’t right, we’re here to make it right—quickly and fairly.

1. Order Issues & Dispute Requirements

To help us resolve your issue as efficiently as possible, you may be asked to provide:

• Clear photos or videos showing the issue
• Screenshots of any communication (email, payment disputes, etc.)
• Order details, including date and description of the issue

In certain cases, we may require the product to be returned to a designated location for further inspection.

2. Delivery & Shipping Issues

Delayed Orders

If your order is significantly delayed, we will review your case:

• Canada: Eligible after 45 days from shipment

Please note:

• Some delays are caused by local post offices (missed deliveries, incorrect addresses, etc.).
• Customers are responsible for contacting their local carrier when needed
• Investigations for “delivered but not received” orders may take 1–2 months

Orders Marked as Delivered

If tracking confirms delivery:

• Refunds or reships are not guaranteed
• You may be required to provide official non-delivery proof from your local post office

REINN is not responsible for:

• Incorrect addresses
• Unclaimed packages
• Missed delivery attempts
• Customs issues or refused deliveries

3. Damaged Products

If your product arrives damaged:

• Severely damaged: Full refund or replacement
• Partially damaged: Partial refund or replacement

Notes:

• Minor cosmetic issues (small scratches, wrinkles, packaging damage) are not eligible
• Claims must be submitted within 30 days of delivery

4. Incorrect or Missing Items

We carefully inspect every order, but if something is wrong:

• Wrong product: Full refund or replacement
• Wrong size/colour (functional): Refund or resend with proof
• Missing parts:
  • Minor → partial refund or replacement
  • Critical → full replacement
• Missing accessories: Replacement provided

5. Order Cancellation

Orders can be cancelled before processing for a full refund.

However, once processed, the following cannot be cancelled:

• Custom or made-to-order items
• Pre-order inventory
• Service-based orders (e.g., media or production services)

6. Returns

General Return Policy

• Returns accepted within 7 days of delivery (non-defective items)
• Customer is responsible for return shipping costs
• Product must be unused and in original condition

For defective products, refund or replacement policies apply first.

Return Process

• Return authorization must be requested before shipping
• Items must be sent using a trackable carrier
• Include original packaging, tags, and accessories

Once received:

• Products undergo inspection
• Damaged or misused items may be rejected
• Approved returns may be:
  • Refunded (product cost only)
  • Stored in inventory (if applicable)

Shipping fees, taxes, and additional costs are non-refundable

7. Dispute Timeframe

All disputes must be submitted within:

• 30 days after delivery is confirmed

After this period, the order is considered final and cannot be reopened.

Our Commitment

We work with trusted shipping partners to ensure your order arrives safely. If you need help, our support team is here to assist.